Please check our frequently asked questions below before contacting us! If you can’t find the answer to your question, please contact us via the contact form!
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Real conventions
A convention is an event lasting one or more days that aims to bring together people with the same passion. Here, we usually bring together fans of series and actors of those series.
To access one of our conventions, you must purchase a pass. Simply go to the convention ticketting and choose the pass that suits you best.
It depends on the convention, but usually it lasts all day. On average from 9:30 to 6:30. Do not hesitate to contact us if you wish to know the schedule for a particular convention!
Our ticketing billetweb.fr accepts payments by credit card and bank transfer.
An extra is an additional paid activity. There are several types of extras: photoshoot, autograph, meeting, meeting selfie, cocktail party, etc. All available activities per event are explained on the event page!
According to our general terms and conditions of sale, tickets are neither exchangeable nor refundable. Please read the terms and conditions before purchasing. You can send us a message explaining the situation.
Of course, in case of postponement of the event, we offer a refund to each person who could no longer come.
If an actor cancels, we’ll suggest a replacement. If this replacement does not suit you, we will also offer a refund. However, passes are not refundable.
All cameras are allowed. Attention, flashes are only allowed during the first 5 minutes of each panel. It is only possible to take pictures during the Q&A activity in the panel room. It is forbidden to take pictures during the other activities.
The planning of the event is usually available 1 week before the event.
Virtual conventions
Download our virtual convention guide!
A virtual convention is a one or two days event that takes place online, accessible by computer, tablet or phone! The goal of this event is to offer fans the opportunity to meet some actors from TV series.
To access one of our conventions, you must purchase an activity. Simply go to the convention ticketting and choose the activity that you want. You don’t have to buy a Pass (pass individual meeting or pass group meeting).
It depends on the convention, it can last one or two days. It depends on the timezone of the actors, it can start in the morning and end really late in the night.
Our ticketing billetweb.fr accepts payments by credit card and bank transfer.
There are several types of activities: panels, individual meetings, group meetings, game meeting and personalized video. All available activities per event are explained on the event page!
According to our general terms and conditions of sale, tickets are neither exchangeable nor refundable. Please read the terms and conditions before purchasing. You can send us a message explaining the situation.
Of course, in case of a cancellation of the event, we refund everyone.
If an actor cancels, we will offer a refund of his activities. However, passes are not refundable.
It is forbidden to record your meeting with an actor. If you post a video of the actor during a meeting or a personalized video on the Internet, we will ask you to delete it immediately and you will be banned from participating in our future events.
We try to give the schedules before the activities go online. The final schedule of the event is usually available a few days before the event.
The panels and all the meetings (group, individual and game) are taking place on Zoom. All you have to do is download the software and create an account!